IT & Software
Global IT talent for
MSPs & growing teams.
Dedicated engineers, round-the-clock monitoring, software development and IT admin — talent that plugs into your stack as an extension of your team. Augmented by AI, owned by a person.
IT smartsourcing is white-labelled IT outsourcing for MSPs and growing teams — dedicated Tier 1–3 engineers, 24/7 NOC, software development and IT admin. Global talent, an ANZ market focus and onshore oversight: augmented by AI, with a human owning every output before it ships.
Built to scale with you
An IT bench you can flex on demand.
Our services
Everything your IT desk needs to run.
Hire one capability or a whole pod. Each is delivered by trained specialists, augmented by AI, and signed off by a person.
Dedicated Engineers
- Client-dedicated engineers, not a shared pool
- Trained in your RMM and PSA tools
- Support and availability through your business hours
- Tier 1–3 across systems and infrastructure
- Proactive problem-solving, not just tickets
NOC & Monitoring
- 24/7/365 monitoring across your fleet
- Remediation and escalation workflows
- Real-time insights and alerting
- Incident management, with business-hours response
- Performance optimisation and tuning
Cybersecurity & Compliance
- Patch management and hardening
- Backup, recovery and continuity
- Endpoint and identity security
- Vulnerability monitoring
- Compliance and audit support
Software Development
- .NET, PHP and modern web development
- SQL / MySQL database administration
- Power Apps and low-code builds
- Web and mobile app development
- QA, testing and release management
Projects & Migrations
- Migrations: O365, Azure and AWS
- RMM / PSA setup and configuration
- SharePoint and ASP.NET builds
- Network design and configuration
- IT infrastructure rollouts
Administrative Services
- Data entry and documentation support
- Appointments and scheduling assistance
- Efficient ticket management
- Document and records management
- Back-office operations
Not sure which mix?
Tell us your stack, your tools and the gaps in your team. We’ll scope the right blend of engineers, NOC and projects — and quote it clearly.
Talk to us →Why Tandem
Leverage, without losing control.
Direction in, delivery out
You own product, priorities and the client relationship; we run the build, the monitoring and the busywork.
Onshore oversight
A lead owns quality and security on every engagement, so offshore leverage never means lost control.
White-labelled
We work under your brand and your tools. To your clients, it’s simply your team — bigger and faster.
Roles you can hire
Pick a specialist, or a whole pod.
Each one is augmented by AI and owned by a person who signs off your work.
How it works
From first call to first output.
Tell us the work
Share your stack, tools and the gaps in your team. We scope it in a short call — no obligation.
We match a specialist
You get engineers matched to your toolchain and trained on your RMM/PSA, augmented by AI.
You stay in control
Work runs under your brand with onshore oversight. A human owns every result before it ships.
Scale as you go
Add capacity for a project, flex down between — month to month, no lock-in.
FAQ
IT & Software, answered.
Do you work as a white-labelled extension of our MSP?
How do you protect our code and client data?
Can you work in our stack and tools?
Who manages the team day to day?
Can we scale per project or per sprint?
How much does an outsourced engineer cost?
How fast can you onboard?
What does 24/7 coverage actually mean?
Get started
Ready to extend your IT team?
Tell us your stack and the gaps you need filled. We’ll come back with a clear, no-jargon quote — usually within one business day.