tandem.Intelligence Group
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Solutions/Healthcare & Allied Health

Solution

Healthcare-trained staff,
at a fraction of the cost.

Pre-vetted, healthcare-trained specialists who plug into your practice — practice admin, records, NDIS and billing & claims, augmented by AI and owned by a person.

Book a discovery call → See the savings
60–80%
Lower cost than a local hire

Healthcare-trained staff · Privacy-first, NDA-protected · Up and running in ~2 weeks · No lock-in

Healthcare smartsourcing is pre-vetted, healthcare-trained back-office support for Australian and New Zealand practices — practice admin, medical records, NDIS plan admin, Medicare, ACC and private billing — augmented by AI, with a human owning every result before it reaches your practice.

What we handle

Healthcare admin & support,
off your plate.

Medical records & data entry

EMR/EHR data entry, records management and document handling.

Practice admin

Records, scheduling, billing and day-to-day office tasks.

NDIS support

Plan-management admin, claims and disability-service workflows.

Allied-health VAs

Support trained in allied-health practice software and workflows.

Billing & claims

Medicare, private-health and insurance claim processing.

Medical transcription

Clinical notes, letters and documentation, transcribed and filed.

Why Tandem

Why practices hand this to us.

Healthcare-trained

Staff trained in clinical admin, medical documentation and practice software — not a generic call centre.

Compliance-aware

Privacy-first processes, signed NDAs and role-based access protect your practice and patient data.

Clinicians focus on care

Hand off admin and back-office so your team spends more time with patients, less on paperwork.

Roles you can hire

Pick a specialist, or a whole pod.

Each one is healthcare-trained, augmented by AI and owned by a person who signs off your work.

Medical VA Allied Health VA NDIS Plan Admin Billing & Claims Specialist Medical Records Admin Medical Transcriptionist

Trained in the software your practice already runs — Cliniko, Halaxy, Best Practice, Medical Director, Genie and Xero for billing. Something else? We train to it before day one.

How it works

From first call to first output.

1

Tell us the work

Share the tasks, volume and tools. We scope it in a short call — no obligation.

2

We match a specialist

You get a person matched to your practice and software, augmented by AI.

3

You approve the output

Work comes to you for sign-off. A human owns every result before it ships.

4

Scale as you go

Add capacity, pause or grow — month to month, no lock-in.

Cost a fraction of
a local hire.

The output of a healthcare-trained specialist — without the salary, super, recruitment or downtime. Run the numbers for your exact role.

Open the calculator → Book a discovery call
Practice admin (local hire)NZ$65k+/yr
Tandem healthcarefrom NZ$2.1k/mo
Typically 60–80% less than hiring locally.

FAQ

Healthcare & Allied Health, answered.

Are your staff healthcare-trained?
Yes — every team member is trained in clinical admin, medical documentation and common practice-management software before they start.
Do you understand NDIS and allied health?
We support allied-health and NDIS practices specifically — plan admin, claims, booking systems and clinical documentation.
Is patient data handled safely?
Privacy-first processes, signed NDAs, secure environments and role-based access on every engagement.
Where is our data accessed from?
Access is role-based and limited to the systems you approve, under signed NDAs and privacy-first processes. We agree the exact access model with you — which systems, what visibility, from where — before anyone starts.
Which practice software are you trained in?
Common ANZ practice platforms — Cliniko, Halaxy, Best Practice, Medical Director and Genie among them — plus Xero for practice billing. If you run something else, we train to it before day one.
How much does healthcare admin support cost?
A healthcare-trained specialist starts from about NZ$2.1k per month — typically 60–80% less than a NZ$65k+ per year local hire. Run your exact role through the cost calculator.
Do you replace our practice manager?
No — we add capacity under them. Your practice manager keeps direction and oversight; Tandem handles the volume work so their time goes further.
How quickly can someone start?
Most practices are matched with the right pre-vetted staff within about two weeks.

Get started

Ready to give your practice time back?

Tell us the work. We’ll come back with a clear, no-jargon quote — usually within one business day.

Book a discovery call → Explore other solutions